These Terms of Service (“Terms”) are an agreement between LeftBrainLogic, LLC (“LeftBrainLogic,” “StayScreen,” “we,” “us,” or “our”) and the person or organization accessing or using StayScreen (“Customer,” “you,” or “your”). They govern the StayScreen website, account setup and checkout flow, administrative dashboard, guest-facing experience, tablet hardware, messaging tools, and related services (collectively, the “Service”).
By creating an account, purchasing hardware, starting a trial or subscription, or using the Service, you accept these Terms and our Privacy Policy. If you use StayScreen for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Service.
You must be at least 18 years old and legally able to enter a contract. StayScreen is intended for business use by vacation-rental owners, managers, and operators, not personal household use.
You must provide accurate, current information and maintain a valid email address and mobile number capable of receiving verification messages. You are responsible for safeguarding credentials, limiting access to authorized personnel, reviewing account activity, and promptly notifying us at [email protected] of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by our breach of these Terms.
You may not transfer an account, impersonate another person, or allow access by anyone who is not authorized to act for your organization. We may require reverification or additional security steps when reasonably necessary.
If you begin with software only, the current offer includes a 30-day trial unless checkout states otherwise. A valid payment method is required. Unless canceled before the trial ends, the subscription automatically converts to the billing interval and per-property quantity selected at checkout.
The current tablet package includes the hardware and configuration described at checkout and six months of software access per purchased tablet or associated property. The included period begins on the purchase date unless checkout expressly states otherwise. Hardware, supported setup, shipping surcharges, taxes, and other one-time charges are shown before purchase. Any conflict between general website copy and the final Stripe Checkout summary is resolved in favor of the Checkout summary you approve.
After a trial or included-software period, continued access requires a recurring subscription charged per active property. You select monthly or annual billing during setup. Your quantity may change when you add properties. Subscriptions renew automatically at the beginning of each billing period until canceled. You authorize Stripe and StayScreen to charge the payment method associated with your billing account for recurring fees, quantity changes, taxes, and other charges you approve.
Current prices are displayed on our Pricing page and confirmed at checkout. Prices may change prospectively. We will provide notice required by law before a change applies to an existing subscription. Prices exclude taxes unless stated otherwise. You are responsible for applicable sales, use, excise, or similar taxes, excluding taxes based on our net income.
Stripe processes payments and provides hosted checkout and billing-management pages. Your use of those pages is also subject to Stripe’s terms and privacy notice. We do not store complete payment-card numbers or card security codes.
You may manage or cancel a subscription through the Stripe Customer Portal available from the StayScreen billing page or by contacting us. Unless applicable law or the checkout terms require otherwise, cancellation takes effect at the end of the current paid or included period, and fees already charged are not prorated or refunded.
We may suspend paid features if a payment is declined, reversed, disputed, overdue, or associated with suspected fraud. You remain responsible for valid outstanding charges.
Tablet purchases are non-refundable after shipment except where required by law or where hardware arrives defective or materially different from what was ordered. Report shipping damage, defects, or an incorrect shipment within 14 days after delivery. We may troubleshoot, repair, replace, or refund the affected hardware as appropriate. Damage caused by misuse, unauthorized modification, accident, improper power, or ordinary wear is not covered.
Shipping estimates are not guarantees. You are responsible for providing a complete deliverable address and for additional charges disclosed for supported non-contiguous U.S. destinations. Risk of loss and title to purchased hardware transfer upon delivery, subject to applicable law. The StayScreen software, device authorization, and intellectual property are licensed, not sold, even when the physical tablet becomes yours.
You retain ownership of property content and data you submit to the Service (“Customer Content”). You grant us and our service providers a worldwide, non-exclusive, limited license to host, reproduce, transmit, display, modify for technical formatting, and otherwise process Customer Content as necessary to provide, secure, support, and improve the Service and comply with law.
You are responsible for Customer Content, including its accuracy, legality, and the rights and permissions needed to use it. Customer Content may include property details, Wi-Fi credentials, reservation records, guest and party information, booking and financial information, contact lists, message templates, images, recommendations, and instructions. Do not submit information that the Service is not designed to receive, including Social Security numbers, full payment-card details, health records, government identification numbers, or other unnecessary sensitive information.
Each party will comply with privacy and data-protection laws applicable to its role. For personal information you place in StayScreen about guests, cleaners, employees, contractors, or other people, you determine the purpose and means of processing and instruct us to process it to provide the Service. You are responsible for providing required notices, honoring applicable rights, limiting access, establishing an appropriate legal basis, and configuring retention and deletion consistent with your obligations.
Our handling of information collected for our own purposes is described in the Privacy Policy. Contact us if you require a data-processing agreement for your use of the Service.
By requesting an account verification, login, or password-reset text, you authorize transactional texts to the mobile number you provide. Message and data rates may apply, and you are responsible for carrier charges. Consent to account-security texts may be withdrawn by contacting [email protected], but a verified phone number is required for account creation and certain security features.
The Service also allows Customers to send or schedule operational messages to guests, cleaners, staff, contractors, and other contacts. You represent and warrant that you have all notices, consents, and other authority required to provide each phone number and send each message; that messages will be transactional or otherwise legally permitted; and that you will honor opt-outs and applicable quiet-hour, frequency, content, and recordkeeping requirements. You may not use StayScreen messaging for unsolicited marketing, purchased lists, unlawful automated messaging, harassment, or deceptive content.
You may not, and may not assist another person to:
StayScreen interoperates with services such as Stripe, Microsoft Azure Communication Services, Resend, Google, weather and mapping sources, calendar feeds, content-delivery networks, and external websites. Third-party services may change, become unavailable, or provide inaccurate information. Your use of them may be governed by separate terms. We are not responsible for third-party services, websites, content, booking platforms, internet access, mobile carriers, or equipment not supplied by us.
StayScreen, including its software, design, documentation, trademarks, and other technology, is owned by LeftBrainLogic or its licensors and is protected by intellectual-property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your internal business operations during the applicable trial, included, or subscription period.
If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.
We use commercially reasonable efforts to operate the Service, but do not guarantee uninterrupted or error-free availability. Features may depend on electricity, internet service, mobile carriers, third-party APIs, and device condition. We may modify or discontinue features, perform maintenance, impose reasonable technical limits, or provide replacement functionality. If we discontinue the paid Service as a whole, we will provide reasonable notice and any refund required by law.
We may suspend or terminate access if you materially breach these Terms, fail to pay, create a security or legal risk, misuse messaging, or if continued service would violate law or a provider requirement. When practical, we will provide notice and an opportunity to cure. You may stop using the Service at any time, subject to the cancellation and payment terms above.
After termination, your software access and device authorization may end. Purchased physical hardware remains yours, but StayScreen functionality may no longer operate. Upon request, we will provide a reasonable opportunity to export available Customer Content when technically feasible, unless prohibited by law, the account has been terminated for serious misuse, or the data has already been deleted under our retention practices.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, HARDWARE, THIRD-PARTY CONTENT, AND SUPPORT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT CONTENT, WEATHER, MAPS, RECOMMENDATIONS, RESERVATION DATA, MESSAGES, OR OTHER INFORMATION WILL BE COMPLETE, ACCURATE, DELIVERED, OR SUITABLE FOR SAFETY-CRITICAL USE.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEFTBRAINLOGIC’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LEFTBRAINLOGIC FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100. These limitations do not apply where liability cannot lawfully be limited.
You will defend, indemnify, and hold harmless LeftBrainLogic and its officers, employees, and contractors from third-party claims, damages, judgments, penalties, and reasonable costs arising from your Customer Content, properties, messages, violation of law, or material breach of these Terms. This obligation does not apply to the extent a claim results from our own breach, negligence, or willful misconduct.
Before filing a formal claim, each party agrees to provide written notice describing the dispute and to make a good-faith effort for at least 30 days to resolve it informally. These Terms are governed by the laws applicable in the state where LeftBrainLogic, LLC maintains its principal place of business, without regard to conflict-of-law rules, except that the U.S. Federal Arbitration Act governs any agreement to arbitrate separately agreed by the parties. Nothing in these Terms prevents either party from seeking emergency injunctive relief or using an eligible small-claims court. Mandatory rights and venue rules under applicable law remain unaffected.
These Terms, the Privacy Policy, checkout terms, and any written order or addendum form the agreement regarding the Service. If an order expressly conflicts with these Terms, the order controls for that transaction. You may not assign the agreement without our written consent, except in connection with a sale of substantially all relevant business assets. We may assign it as part of a merger, reorganization, financing, or sale of the Service or our business.
Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. Headings are for convenience. Provisions that by their nature should survive termination will survive, including payment, ownership, disclaimers, liability limits, indemnification, and dispute terms.
We may update these Terms as the Service or law changes. We will post the revised Terms with a new effective date. For material changes affecting an existing paid subscription, we will provide reasonable advance notice by email, dashboard notice, or another appropriate method. Changes do not retroactively alter a transaction already completed unless required by law or agreed by both parties.
Questions, notices, or requests concerning these Terms may be sent to:
LeftBrainLogic, LLC — StayScreen
Attn: Legal
[email protected]
